Audio CD Set: Putting Out Brush Fires... How to intervene in difficult group situations

Do non-stop talkers, silent groups or dramatic conflicts ever knock your meetings off track? These meeting situations take a toll on a group's ability to work together and cost time and money.

This 5-CD set, containing the original 5 hour teleclass, taught by Dee Kelsey and Pam Plumb, authors of Great Meetings! Great Results, will increase your ability to know when and how to intervene effectively in difficult situations to get your meetings back on track. You will find the course "Putting out Brush Fires: Intervening in Difficult Situations" to be highly interactive.

Each class includes a short content presentation, discussion, demonstration, participant exercise, debrief, and discussion of application. This course will benefit anyone who facilitates or attends meetings or participates in any group.

Benefits to You for Listening to this Training...

  • Increase your ability to know when and how to intervene in difficult situations.
  • Learn from the coaching participants receive on intervention skills - internalize your ability to intervene. 
  • Gain confidence to manage challenges with ease so your meetings will be more productive and more fun.

Training Outline for Putting Out Brush Fires

Here's what you'll be learning when listening to the course...

  • Day one: Introduction to each other and the course
    • What is a "brush fire"? 
    • Why does intervention matter? 
    • What are our values for framing interventions?
  • Day two: Know yourself and assess the situation
    • Staying grounded in the face of difficult situations Gaining insight into your personal reactions to brush fires
    • Knowing how to get and stay grounded
    • Assessing the situation Introduction of the Great Meetings! Intervention model 
    • What to look for when considering an intervention 
    • What questions to ask to determine if an intervention is needed
  • Day three: Step into the situation: interrupting
    • Different ways to intervene 
    • Interrupting as one key tool Cultural and personal frames on interrupting 
    • The Art of interrupting 
    • Application of the technique to your own situations
  • Day Four: Step into the situation: other intervention options
    • Review of Intervention model 
    • Examples of other interventions 
    • Choosing the right intervention 
    • Choosing the right level of intervention 
    • Application of the techniques to your own situations
  • Day Five: Help the group move on and prepare to prevent difficulties
    • Moving on from the intervention Understanding what the group needs 
    • Choosing tools 
    • Good preparation: essential to preventing difficulties 
    • Parking lot issues 
    • Questions and answers 
    • Wrap up and final evaluation

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